Cookie Policy

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, smartphone) when you visit a website. They are widely used to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

2. How We Use Cookies

We use cookies for several purposes on our Tayside Technical Services website and client portals:

• Strictly Necessary Cookies: These are essential for you to move around the website and use its features. Without these cookies, services like logging into your secure client dashboard cannot be provided.
• Functionality Cookies: These are used to recognise you when you return to our website and to remember your preferences (for example, your choice of language or region).
• Performance & Analytics Cookies: These cookies collect information about how you use our website, like which pages you visited and which links you clicked on. None of this information can be used to identify you. It is all aggregated and, therefore, anonymised. Their sole purpose is to improve website functions.

3. Third-Party Cookies

We use services from third-party providers who may also set cookies on your device on our behalf when you visit our site. The main third-party services we use are:

• Firebase Authentication: Google Firebase uses cookies to manage your login sessions securely. When you sign in to your client dashboard, Firebase sets cookies to keep you authenticated.
• Crisp Chat: We use Crisp to provide live chat support. Crisp uses cookies to remember your conversation history and identify you across browsing sessions to provide a continuous support experience.
• Next.js / Vercel: Our hosting platform and framework may use cookies for performance optimisation and analytics to ensure the site runs quickly and reliably.

4. Your Choices Regarding Cookies

You have the right to decide whether to accept or reject cookies. You can exercise your cookie preferences by setting or amending your web browser controls. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.

Please note that disabling strictly necessary cookies will prevent you from being able to log in to the client dashboard.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal, or regulatory reasons. Please, therefore, re-visit this Cookie Policy regularly to stay informed about our use of cookies and related technologies.

6. Contact Us

If you have any questions about our use of cookies or other technologies, please email us at scott.simmons@taysidetech.com.