Automated Support & Knowledge Systems
TTS Oracle provides automated answers to customer and technical questions using approved documentation, with configurable escalation to human staff. Designed for operational businesses that repeatedly answer queries from manuals, policies, and internal knowledge bases.
Common Operational Bottlenecks
Repetitive Inquiries
Staff spend hours answering the same recurring customer questions every week. It pulls experienced people away from high-value client work.
Documentation Gaps
Producing client training materials, onboarding guides, and service explainers takes days of manual drafting that gets postponed.
Administrative Overhead
Scaling client numbers usually means hiring additional support coordinators just to field routine inquiries and route tickets.
Fragmented Knowledge
Operational knowledge remains locked in senior staff heads or buried in scattered PDFs, making onboarding slow and inconsistent.
Oracle takes repetitive tasks off your team's plate
An automated knowledge system trained specifically on your approved documentation. It answers common questions accurately, generates draft materials, and escalates complex inquiries to your staff.
What Oracle Does
Answers From Approved Docs
Answers customer and technical questions directly from your uploaded manuals, policy documents, and knowledge base, escalating to staff when uncertain.
Assists With Documentation
Generates draft documentation, customer explainers, and onboarding summaries directly from your source materials, ready for staff review.
Maintained & Updated
The system is updated using your actual customer inquiries, staff feedback, and new documentation so answers remain accurate as your business evolves.
Implementation Tiers
Structured delivery options tailored to your support volume and integration requirements.
LAUNCH
£3,500 setup
+ £650/month
Handles routine inquiries automatically, saving 6–8 hours of staff administration weekly.
- Automated support response system
- Knowledge base configuration
- Custom training on your approved docs
- Production live in ~30 days
- 3 months of optimization & review
PROFESSIONAL
£5,500 setup
+ £1,100/month
Support automation plus documentation assistance to increase output without additional headcount.
- Everything in LAUNCH
- Automated video & explainer generation
- Marketing & client onboarding guides
- Monthly content reviews & updates
- Full team training & handover
ENTERPRISE
£8,500 setup
+ £1,500/month
Multi-department support automation with custom knowledge connectors and dedicated review.
- Everything in PROFESSIONAL
- Custom CRM & ERP integrations
- Dedicated technical contact
- Regular architecture reviews
- Custom compliance & security audits
Side-by-Side Comparison
| Feature | LAUNCH | PROFESSIONAL | ENTERPRISE |
|---|---|---|---|
| Setup Cost | £3,500 | £5,500 | £8,500 |
| Monthly Cost | £650 | £1,100 | £1,500 |
| Annual Cost | £7,800 | £13,200 | £18,000 |
| Year 1 Total Cost | £11,300 | £18,700 | £26,500 |
| 24/7 Support System | |||
| Knowledge Base Setup | |||
| Video Creation (monthly) | 0 | 10 | 25 |
| Marketing Materials | |||
| Monthly Optimization | 1x | 2x | Weekly |
| Dedicated Manager | |||
| Compliance Audits | Basic | Standard | Advanced |
| Net Year 1 Profit | +£12,000 | +£27,500 | +£46,000 |
| Payback Period | Month 7 | Month 5 | Month 5 |
Implementation Timeline
Structured 30-day onboarding process.
Week 1: Knowledge Gathering
Upload your approved documentation (FAQs, product guides, policies). We configure the core architecture.
Your time: 4-6 hours
Weeks 2-3: Build & Validation
We train the system on your materials and calibrate response boundaries. Test responses against real historical inquiries with your team.
Your time: 3-5 feedback sessions
Go Live & Training
System launches to production with active monitoring and human escalation workflows configured.
Your time: 2 hours team walkthrough
Month 2+: Ongoing Optimization
System handles routine queries; team reviews exception reports and optimization recommendations monthly.
Your time: 1 hour/month review call
Frequently Asked Questions
How Oracle Is Used in Practice
Real operational scenarios where Oracle eliminates repetitive manual inquiry handling.
Property Management
Tenancy Inquiries & Maintenance
Routine tenant queries regarding maintenance policies, utility setups, and renewal terms are answered instantly from approved handbooks, routing urgent repair requests directly to maintenance staff.
Commercial Advisory
Onboarding & Compliance
Staff and clients query complex onboarding policies and regulatory manuals with direct source citations, cutting onboarding inquiry turnaround time by over half.
Technical Services
Field Specs & Procedures
Field teams access equipment operating procedures and technical specifications on-site via mobile chat without interrupting senior engineers.
Ready to Solve This?
Pick your tier. We will handle the rest. Live in 30 days.
Still deciding?
We are here to help.